The problem
As one of the world’s leading manufacturers of DIY furniture, Tvilum handles many logistics partners, suppliers and business relations daily at their headquarters in Fårvang. With over 380 employees and a complex production, the need for a structured and secure management of incoming guests is crucial to the everyday flow.
In industrial manufacturing companies, the reception can often be a busy hub where manual guest registration can lead to bottlenecks and lack of overview. Without a digital system, it can be challenging to ensure that the host is notified immediately when a guest arrives, which can create unnecessary waiting time in the arrival area.
Tvilum wanted to modernize their reception to match their profile as an innovative industrial company. They were looking for a solution that could both increase security through accurate visitor lists and at the same time give guests an intuitive and professional welcome from the moment they walk through the door.
The solution
MyDesk has delivered and implemented a complete digital visitor management solution tailored to Tvilum’s reception needs. Central to the solution is an aesthetic Bouncepad stand with integrated hardware that acts as the company’s digital face to all visitors.
The solution is set up to handle the entire flow from the guest’s arrival to their check-in with the specific host. MyDesk has configured the system to make it easy for guests to register their arrival, after which the host automatically receives a notification that their visitor is ready to be picked up.
The hardware and software work closely together to create a stable and user-friendly platform that can run continuously in an active business environment. By using their own hardware in combination with MyDesk’s software, Tvilum has a robust installation that is both functional and visually presentable in their headquarters.
The result
The implementation of MyDesk’s visitor management has given Tvilum a much more streamlined process for receiving guests and external partners. The professional welcome sends a strong signal of a modern and digitalized company that prioritizes a good guest experience.
Internally, the solution has created noticeable improvements in the overview of who is at the location, which increases security in everyday life. Administrative staff and hosts no longer have to perform manual tasks related to arrival registration, as the system automatically handles the information flow between the guest and the company.
The qualitative benefits are particularly evident in the calm the solution brings to the arrival area, where guests can now check in independently and quickly. Tvilum now has a modern tool that ensures an efficient workday and a uniform, professional standard for everyone who visits the company in Fårvang.
