The problem
Glostrup Forsyning A/S operates as a central utility company, where security and visitor overview are crucial factors in daily life. With 33 employees and a steady stream of external partners and visitors, there was a need to modernize the way they received visitors.
In the utilities industry, there are often high demands for documentation and security traceability, which can be difficult to manage manually. Traditional logbooks at the front desk can lead to a lack of overview and a less professional welcome for guests arriving at the company.
The company was looking for a solution that could automate the registration process and ensure that the right employees were notified immediately. The aim was to create a smoother transition from arrival to the start of the meeting, while increasing the level of security around the building’s guests.
The solution
MyDesk has delivered a complete guest registration and visitor management package tailored to fit into the everyday life of Glostrup Forsyning. The solution consists of an intuitive platform where guests can register their arrival at the arrival terminal themselves, freeing up resources in the administration.
The system is set up to automatically send notifications via SMS or email to the host as soon as their guest has checked in. This ensures that no guests are forgotten at the front desk and that the meeting host can quickly greet visitors without unnecessary waiting time.
In addition to day-to-day management, we have implemented an administrative overview that gives Glostrup Forsyning a live view of who is at the address. This feature is essential for security and ensures that the company always has control of the external people on their premises.
The result
With the implementation of MyDesk, Glostrup Forsyning has achieved a significantly more professional and coherent process for their guest management. The manual administration of arriving guests has now been replaced by a digital workflow that works flawlessly every time a guest walks through the door.
The digital overview has given the organization greater peace of mind, as it is now possible to see an accurate log of visitors in real time. This supports both internal security procedures and makes it easy to manage guest lists in case of evacuation or other critical situations.
Everyday life for the 33 employees has become easier as they are now automatically notified on their preferred device when they have visitors. The overall experience for both employees and guests has become more modern and efficient, reflecting the company’s focus on digitalization and quality.
