MyDesk · Questions and answers

What do I do if a guest is not checked out by scanning the QR code?

If scanning the QR code does not lead to checkout, you or the operator can investigate the following:

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Svar fra den eksisterende vidensbase. Kontrollér jeres opsætning, og kontakt support, hvis svaret ikke passer til den version, I bruger.

If scanning the QR code does not lead to checkout, you or the operator can investigate the following:

Check whether relevant services are running correctly.

Review the system logs for error messages related to checkout.

If the system is self-hosted, check the server and network connectivity.

If the problem persists, contact support with any error messages and information about whether the problem occurred after an update or restart.

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