Find det relevante indhold
Read on.
Svarene er flyttet fra den eksisterende vidensbase. Funktioner afhænger af jeres version, adgang og opsætning; kontakt support ved tvivl.
1644 results
What do I do if the MyDesk kiosk keeps loading?
If the MyDesk kiosk keeps showing a loading icon, the problem may be with the network connection, the browser, or a server error.
Læs svaretWhat do I do if the MyDesk window in Outlook meetings is blank so I can't manage food and guests?
A blank MyDesk window in Outlook may be due to problems with the Outlook cache or the connection to the MyDesk service. Try restarting Outlook. If that doesn't help, you can try clearing …
Læs svaretWhy is a resource shown both under 'meeting room' and 'other resources', and how can this be corrected?
When a resource, such as a boat, appears both under 'meeting room' and 'other resources', this is probably due to an incorrect configuration, where the resource has been assigned to sever…
Læs svaretWhat do I do if a booking I made has disappeared from the system?
If a booking you previously made no longer appears in the system, it can be due to various reasons, such as system errors, accidental deletion or configuration changes. You should contact…
Læs svaretWhat do I do if the parking levels are displayed incorrectly in MyDeskApp, e.g. that level -1 is displayed even though there are only slots on -2 and -3?
If MyDeskApp shows incorrect parking levels, such as level -1, even if your slots are only on -2 and -3, it probably indicates a configuration error in the system. This must be corrected …
Læs svaretWhy can't I add new license plates in the Outlook add-in?
If you're having trouble adding new license plates in the Outlook add-in, it could be due to several factors. It may be related to user rights, an outdated version of the add-on, or a dis…
Læs svaretWhy don't my meeting rooms appear in the Outlook add-in even though they are visible in Planner?
If meeting rooms are visible in Planner, but not in the Outlook add-in, this may be due to a synchronization error between Exchange, MyDesk and the Outlook add-in. Try restarting Outlook,…
Læs svaretHow do I reserve meeting rooms for other users in MyDesk?
To reserve meeting rooms for other users, you must use the dedicated function for 'reservation for others'. Attempting to book for yourself and then change ownership may lead to error mes…
Læs svaretHow does a user gain access to view and book all meeting rooms, especially those on a specific floor?
In order for a user to view and book specific meeting rooms, they must have the correct access rights assigned in MyDesk. If the user lacks access to rooms on a certain floor, the adminis…
Læs svaretWhy can't I order catering for my own meeting rooms, but only for common rooms?
This may be because catering is not activated or correctly linked to the relevant meeting rooms in MyDesk. Check the premises' settings in the admin portal to see if catering is activated…
Læs svaretHow do I handle meeting rooms that can be divided into two sections in MyDesk?
A meeting room that can be divided into two sections requires a setup in MyDesk that registers both the overall room and the two sections. If the booking does not work correctly, you shou…
Læs svaretHow do I clean up old meeting rooms or locations in MyDesk?
Remove meeting rooms or locations that are no longer used in the MyDesk admin portal. Before deleting them permanently, check if the premises are still in use in Exchange or other integra…
Læs svaretWhy can I change the quantity or delete products on a catering order after the order deadline?
This is due to a limitation in the system: The order content is not automatically locked for editing when the order deadline has passed. Therefore, you can still change the number and del…
Læs svaretWhy are catering orders automatically canceled when made from a specific user's calendar?
If catering orders are automatically canceled from a specific user's calendar, this may be due to a lack of rights for that user or an incorrect setup of the calendar integration. It is i…
Læs svaretWhy do I not receive a confirmation email after booking catering?
If you do not receive a confirmation email after booking catering, you should first check your spam folder. If it is not there, it may be due to a system error, incorrect email address in…
Læs svaretWhy does catering not appear in reports and meeting rooms are booked all day even though I have a receipt for the catering?
If catering is missing from reports and the meeting room appears booked all day, you should check if the meeting is set up as an all-day event in Outlook. This may affect the registration…
Læs svaretWhy does a newly created cost center not appear in the catering app and PowerBI even though it works in Outlook?
If a newly created cost center works in Outlook, but does not appear in the catering app and PowerBI, this is typically due to a synchronization problem or a lack of configuration in the …
Læs svaretWhat does “Error getting current user data!” mean in MyDesk and what can I do?
The error message “Error getting current user data!” means that MyDesk cannot retrieve your user data. Try the following:
Læs svaretWhy do I have to log in repeatedly in the MyDesk add-in?
If you have to log in repeatedly in the MyDesk add-in, it may be due to browser settings, session expiration, or specific security policies in your IT environment. Typical solutions inclu…
Læs svaretWhy can't I set my preferred location in the Outlook add-in when I only use meeting rooms?
If you only use meeting rooms, you cannot set your preferred location in the Outlook add-in. This is due to a limitation in the current user interface where the setting is only available …
Læs svaretWhy are there visual errors or omissions in the Infoscreen design on my Android device?
Visual errors in the Infoscreen on an Android device, for example incorrect time display or missing buttons and icons, may be due to a software error or compatibility problems with the de…
Læs svaretWhat do I do if the MyDesk app shows incorrect or mixed-up location data?
If the MyDesk app shows mixed locations or incorrect seat availability, try the following:
Læs svaretWhat are roles and rights in MyDesk?
MyDesk uses roles and rights to control which functions and data users have access to. Each role is associated with a set of predefined rights that determine what a user can see and do in…
Læs svaretWhy is my meeting room booking rejected after a time change when catering is involved?
If a time change cancels the original meeting room booking, the associated catering preparation may still be locked in the system. It can block a new booking of the room because catering …
Læs svaret