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Receiving many files, incorrect formats or duplicate data via MyDesk can be caused by various factors, such as system errors, incorrect setup of data export, or an accidental configuration in the file exchange process. To troubleshoot the problem, you should verify the configured file exchange and data export settings. It may also be relevant to check log files to identify any errors during file generation or transfer. Contact support with examples of the files received and any related error messages for further assistance.