MyDesk · Questions and answers

What should I do if the Mydesk app shows a white screen?

If your MyDesk app shows a white screen after inactivity, it may be due to the app's handling of session expiration or general technical problems. To fix this, try the following steps: Restart the app completely, check your internet connection, update the app to the latest version, or clear the app's cache/data in your device's settings. A simple restart of your device can also fix the problem. If the problem persists, contact support with information about your device and app version.

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Svar fra den eksisterende vidensbase. Kontrollér jeres opsætning, og kontakt support, hvis svaret ikke passer til den version, I bruger.

If your MyDesk app shows a white screen after inactivity, it may be due to the app's handling of session expiration or general technical problems. To fix this, try the following steps: Restart the app completely, check your internet connection, update the app to the latest version, or clear the app's cache/data in your device's settings. A simple restart of your device can also fix the problem. If the problem persists, contact support with information about your device and app version.

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