MyDesk · Questions and answers

What do I do if the MyDesk meeting room screen shows a blank screen?

If the MyDesk meeting room screen shows a blank screen after briefly displaying the MyDesk logo, this indicates a problem loading the MyDesk page. Typical solutions include: 1. Restarting the screen/device. 2. Checking Internet connection. 3. Clearing the browser's cache and cookies on the device that drives the screen. 4. Checking the MyDesk system status for known malfunctions. 5. Validating the URL configuration for MyDesk on the device. If the problem persists, contact support with information about the screen model and any error messages.

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If the MyDesk meeting room screen shows a blank screen after briefly displaying the MyDesk logo, this indicates a problem loading the MyDesk page. Typical solutions include: 1. Restarting the screen/device. 2. Checking Internet connection. 3. Clearing the browser's cache and cookies on the device that drives the screen. 4. Checking the MyDesk system status for known malfunctions. 5. Validating the URL configuration for MyDesk on the device. If the problem persists, contact support with information about the screen model and any error messages.

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