MyDesk · Questions and answers

Why can't I open the MyDesk add-in in Outlook and what should I do?

If you get the error message 'You need a new app to be able to open this about link', it is due to a policy with you. Your IT department must replace your current add-in with 'https://outlookaddin.mydesk.io/manifest.prod.legacy.xml'. This should work within 6 hours or after clearing Outlook cache.

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If you get the error message 'You need a new app to be able to open this about link', it is due to a policy with you. Your IT department must replace your current add-in with 'https://outlookaddin.mydesk.io/manifest.prod.legacy.xml'. This should work within 6 hours or after clearing Outlook cache.

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