MyDesk · Guide

Refresh the Outlook add-in cache

An old local cache can prevent classic Outlook from downloading an updated add-in.

Originally published

Outlook Add-in

Sådan gør du

  1. Close Outlook and clarify the action with IT if the computer is managed centrally.

  2. Open Windows Run and navigate to %LOCALAPPDATA%\Microsoft\Office\16.0\Wef.

  3. Make a copy of the folder contents before clearing the cache. Clear only the specified add-on cache.

  4. Restart Outlook and verify that MyDesk loads with the expected version.

  5. The guide relates to classic Outlook on Windows; use the IT department's guidance for other clients.

See screenshots from the original guide (1)

Skærmbillederne stammer fra den tidligere guide og kan vise en ældre brugerflade.

Delete Outlook cache

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