MyDesk · Questions and answers

Why can't I search for hosts in the Outlook plugin or the portal for guest registration?

Steps for troubleshooting when hosts cannot be searched in the Outlook plugin for guest registration or via the portal: Check Internet connection and firewall settings. Make sure the Outlook plugin is up to date. Contact administrator to confirm API keys and integration state. Verify that the user has the necessary permissions to search and select hosts. If the problem persists, contact support with relevant logs and screenshots.

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Steps for troubleshooting when hosts cannot be searched in the Outlook plugin for guest registration or via the portal: Check Internet connection and firewall settings. Make sure the Outlook plugin is up to date. Contact administrator to confirm API keys and integration state. Verify that the user has the necessary permissions to search and select hosts. If the problem persists, contact support with relevant logs and screenshots.

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