MyDesk · Questions and answers

Why are guests not registered correctly when I use "Choose meeting" in the guest registration module?

If guests do not become visible to Facility when registering via the Outlook add-in or mobile app with “Choose meeting”, it may be because the meeting invitation is from an external source and the location is not one of the organization's Microsoft 365 meeting rooms. In this situation, “Select location” may also be disabled in the mobile app.

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If guests do not become visible to Facility when registering via the Outlook add-in or mobile app with “Choose meeting”, it may be because the meeting invitation is from an external source and the location is not one of the organization's Microsoft 365 meeting rooms. In this situation, “Select location” may also be disabled in the mobile app.

Enter all guest information manually instead of using “Choose meeting” as a workaround.

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