MyDesk · Questions and answers

What should I do if the MyDesk Outlook Add-in displays the error message 'You need a new app to open this about link'?

If you get this error, your IT department should replace the current add-in with this link: https://outlookaddin.mydesk.io/manifest.prod.legacy.xml. It should work within 6 hours or a day. If not, clear the cache in Outlook.

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If you get this error, your IT department should replace the current add-in with this link: https://outlookaddin.mydesk.io/manifest.prod.legacy.xml. It should work within 6 hours or a day. If not, clear the cache in Outlook.

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