1. introduction
These terms and conditions and this policy apply to the use of the MyDesk platform and the purchase of any services and products through MyDesk ApS (hereinafter “MyDesk”, “we”, “us” or “our”). By creating and using an account, the user (“Customer”) accepts both our terms of sale and privacy policy.
2. Contact details
MyDesk ApS
CVR: 41545518
Struergade 22, 2630 Taastrup, Denmark
E-mail: mail@mydesk.io
Terms and conditions of sale
3. Ordering and delivery
Ordering is done via our platform. Confirmation will be sent to the registered e-mail address. Delivery of physical products takes place in Denmark with the exception of Greenland and the Faroe Islands, unless otherwise agreed. Digital services are made available immediately after purchase or according to contract.
4 Prices and payment
All prices are shown in Danish Kroner (DKK), either incl. or excl. VAT depending on the user’s login status. We accept the following payment methods:
Visa/Debit card
Visas
MasterCard
Invoice (after credit approval)
When purchasing on invoice, we reserve the right to require prepayment for larger orders. Ownership of the product is only transferred upon full payment.
5. Right of withdrawal
Business customers do not generally have a right of withdrawal unless this has been separately agreed. Private individuals have a 14-day right of withdrawal in accordance with applicable consumer law, provided that the item is returned unused and in original packaging. Returns are made according to instructions from MyDesk.
6 Complaints
In the event of errors or defects, the customer must contact MyDesk as soon as possible and no later than 14 days after receipt. MyDesk reserves the right to rectify the defect or make a replacement delivery. The right of complaint is 12 months from delivery.
7. Responsibility
MyDesk is not liable for indirect losses, including operating loss, data loss or lost profits, unless otherwise provided by mandatory legislation.
Privacy policy
8. Purpose of processing personal data
We collect and process personal data in order to:
Create and manage user accounts
Deliver and improve our services
handle invoicing and customer service
comply with legal obligations
9. Types of information
We typically treat:
Name, email, phone and workplace
login details
user behavior on the platform
payment information
System and security logs
10. Legal basis
Processing is based on legal basis:
Performance of contract (GDPR Art. 6(1)(b))
legal obligation (Art. 6(1)(c))
legitimate interest (Article 6(1)(f))
consent where required (Art. 6(1)(a))
11. Data processors and third countries
We use data processors for operations, hosting and integrations. All processors are subject to data processing agreements. Data is not transferred to third countries without a legal transfer basis and appropriate safeguards.
12. Storage
Personal data is stored for as long as necessary for the purpose:
user data is deleted within 12 months after inactivity
Accounting information is stored for 5 years
System logs are stored up to 12 months
13. cookies
We use cookies for functionality, statistics and user experience. You can read more in our cookie policy at: [insert link]
14 Rights of the user
You have the right to:
Insight and rectification
deletion and restriction
data portability
to object to processing
To withdraw consent
Requests should be directed to us via the contact details in section 2.
15 Complaints
You can complain to the Danish Data Protection Agency if you believe that we process your data in violation of the law:
Datatilsynet
Carl Jacobsens Vej 35, 2500 Valby
www.datatilsynet.dk
16. changes
We reserve the right to update these terms and conditions and this privacy policy. The latest version will always be available on our website. Significant changes will be notified by email or via the platform.
