1. introduction

These terms and conditions and this policy apply to the use of the MyDesk platform and the purchase of any services and products through MyDesk ApS (hereinafter “MyDesk”, “we”, “us” or “our”). By creating and using an account, the user (“Customer”) accepts both our terms of sale and privacy policy.

2. Contact details

MyDesk ApS
CVR: 41545518
Struergade 22, 2630 Taastrup, Denmark
E-mail: mail@mydesk.io

Terms and conditions of sale

3. Ordering and delivery

Ordering is done via our platform. Confirmation will be sent to the registered e-mail address. Delivery of physical products takes place in Denmark with the exception of Greenland and the Faroe Islands, unless otherwise agreed. Digital services are made available immediately after purchase or according to contract.

4 Prices and payment

All prices are shown in Danish Kroner (DKK), either incl. or excl. VAT depending on the user’s login status. We accept the following payment methods:

• Visa/Debit card

• Visas

• MasterCard

• Invoice (after credit approval)

When purchasing on invoice, we reserve the right to require prepayment for larger orders. Ownership of the product is only transferred upon full payment.

5. Right of withdrawal

Business customers do not generally have a right of withdrawal unless this has been separately agreed. Private individuals have a 14-day right of withdrawal in accordance with applicable consumer law, provided that the item is returned unused and in original packaging. Returns are made according to instructions from MyDesk.

6 Complaints

In the event of errors or defects, the customer must contact MyDesk as soon as possible and no later than 14 days after receipt. MyDesk reserves the right to rectify the defect or make a replacement delivery. The right of complaint is 12 months from delivery.

7. Responsibility

MyDesk is not liable for indirect losses, including operating loss, data loss or lost profits, unless otherwise provided by mandatory legislation.

Privacy policy

8. Purpose of processing personal data

We collect and process personal data in order to:

• Create and manage user accounts

• Deliver and improve our services

• handle invoicing and customer service

• comply with legal obligations

9. Types of information

We typically treat:

• Name, email, phone and workplace

• login details

• user behavior on the platform

• payment information

• System and security logs

10. Legal basis

Processing is based on legal basis:

• Performance of contract (GDPR Art. 6(1)(b))

• legal obligation (Art. 6(1)(c))

• legitimate interest (Article 6(1)(f))

• consent where required (Art. 6(1)(a))

11. Data processors and third countries

We use data processors for operations, hosting and integrations. All processors are subject to data processing agreements. Data is not transferred to third countries without a legal transfer basis and appropriate safeguards.

12. Storage

Personal data is stored for as long as necessary for the purpose:

• user data is deleted within 12 months after inactivity

• Accounting information is stored for 5 years

• System logs are stored up to 12 months

13. cookies

We use cookies for functionality, statistics and user experience. You can read more in our cookie policy at: [insert link]

14 Rights of the user

You have the right to:

• Insight and rectification

• deletion and restriction

• data portability

• to object to processing

• To withdraw consent

Requests should be directed to us via the contact details in section 2.

15 Complaints

You can complain to the Danish Data Protection Agency if you believe that we process your data in violation of the law:
Datatilsynet
Carl Jacobsens Vej 35, 2500 Valby
www.datatilsynet.dk

16. changes

We reserve the right to update these terms and conditions and this privacy policy. The latest version will always be available on our website. Significant changes will be notified by email or via the platform.