1. Introduction

These conditions and this policy apply to the use of the MyDesk platform and the purchase of any services and products through MyDesk ApS (hereinafter “MyDesk”, “we”, “us” or “our”). By creating and using an account, the user (“customer”) accepts both our terms of sale and privacy policy.

2. Contact information

MyDesk ApS
CVR: 41545518
Struergade 22, 2630 Taastrup, Denmark
Email: mail@mydesk.io

Sales conditions

3. Order and delivery

Ordering takes place via our platform. Confirmation will be sent to the registered email address. Delivery of physical products takes place in Denmark with the exception of Greenland and the Faroe Islands, unless otherwise agreed. Digital services are made available immediately after purchase or according to contract.

4. Prices and payment

All prices are shown in Danish kroner (DKK), either incl. or excl. VAT depending on the user's login status. We accept the following payment methods:

• Visa/Dankort

• Visa

• MasterCard

• Invoice (after credit approval)

When purchasing on invoice, we reserve the right to demand advance payment for larger orders. Ownership of the product is only transferred upon full payment.

5. Right of withdrawal

Business customers generally do not have a right of withdrawal, unless this has been separately agreed. Private individuals have a 14-day right of withdrawal in accordance with applicable consumer law, provided that the item is returned unused and in original packaging. Returns are made according to instructions from MyDesk.

6. Complaints

In case of errors or defects, the customer must contact MyDesk as soon as possible and no later than 14 days after receipt. MyDesk reserves the right to remedy the defect or re-delivery. The right to complain is 12 months from delivery.

7. Liability

MyDesk is not responsible for indirect losses, including operational losses, data losses or lost profits, unless otherwise required by mandatory law.

Privacy policy

8. Purpose of processing personal data

We collect and process personal data in order to:

• create and manage user accounts

• deliver and improve our services

• handle invoicing and customer service

• comply with legal obligations

9. Types of information

We typically treat:

• name, e-mail, telephone and workplace

• login credentials

• user behavior on the platform

• payment information

• system and security logs

10. Legal basis

Processing takes place on the basis of:

• contract fulfillment (GDPR art. 6, subsection 1, letter b)

• legal obligation (art. 6, subsection 1, letter c)

• legitimate interest (art. 6, subsection 1, letter f)

• consent, where this is required (art. 6, subsection 1, letter a)

11. Data processors and third countries

We use data processors for operation, hosting and integrations. All processors are subject to data processing agreements. Data is not transferred to third countries without a legal basis for transfer and appropriate security measures.

12. Storage

Personal data is stored as long as it is necessary for the purpose:

• user data is deleted no later than 12 months after inactivity

• accounting information is stored for 5 years

• system logs are kept for up to 12 months

13. Cookies

We use cookies for functionality, statistics and user experience. You can read more in our cookie policy at: [insert link]

14. User's rights

You have the right to:

• insight and correction

• deletion and restriction

• data portability

• to object to processing

• to withdraw consent

Requests are directed to us via the contact information under point 2.

15. Complaints

You can complain to the Danish Data Protection Authority if you believe that we are processing your data in breach of the law:
The Norwegian Data Protection Authority
Carl Jacobsens Vej 35, 2500 Valby
www.datatilsynet.dk

16. Changes

We reserve the right to update these Terms and this Privacy Policy. The latest version will always be available on our website. Significant changes are notified per e-mail or via the platform.