Return Policy – MyDesk.io (business customers)
Return policy – mydesk.io (business customers)
1. Scope of application
This return policy applies to all purchases made by business customers via mydesk.io/shop. The policy applies exclusively to commercial transactions and is not covered by the consumer legislation's rules on the right of withdrawal.
2. Return and exchange options
MyDesk does not offer automatic returns or exchanges for commercial purchases, unless otherwise agreed in writing prior to purchase. Returns are only accepted by prior arrangement with MyDesk and may be subject to a handling fee.
3. Requirements for return
In the case of an agreed return, the following requirements apply:
Goods must be returned in original, unbroken packaging.
Goods must not have been used, assembled or put into use in any other way.
Any instructions for use, cables and accessories must be returned with the item.
The customer bears all costs for returns, unless otherwise agreed.
4. Errors and deficiencies
If an item is defective or delivered with an error, the customer must complain in writing to MyDesk no later than 5 working days after receipt. MyDesk will then assess whether the item should be repaired, exchanged or credited.
5. Custom-made goods
Items that are custom made, configured or ordered to the customer's specifications will not be returned.
6. Refund
Any refund in the case of an agreed return takes place after MyDesk has received and inspected the item. Any handling fees will be deducted from the refund.
7. Contact
All inquiries regarding returns should be directed to:
MyDesk ApS
Email: support@mydesk.io
Telephone: 6916 0381