{"id":44537,"date":"2026-05-04T10:16:09","date_gmt":"2026-05-04T09:16:09","guid":{"rendered":"https:\/\/mydesk.io\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/"},"modified":"2026-05-21T11:27:34","modified_gmt":"2026-05-21T10:27:34","slug":"what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in","status":"publish","type":"qa_item","link":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/","title":{"rendered":"What should I do if the text on the guest card is invisible during check-in?"},"content":{"rendered":"<p>If the text on the guest card, e.g., the card number, is invisible during check-in, it could be a display error in the system or that the card has not been fully encoded. It could also be that the card has run out of power.<\/p>\n<p>Contact MyDesk, and we will send you a new E-ink guest card.<\/p>\n","protected":false},"template":"","qa_product":[1555],"qa_tag":[781,756,750,762],"class_list":["post-44537","qa_item","type-qa_item","status-publish","hentry","qa_product-e-ink-guest-card-en","qa_tag-e-ink-guest-card-en","qa_tag-mydesk-en","qa_tag-support-en","qa_tag-troubleshooting-en"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"MyDesk - Reserv\u00e9r skrivebord, m\u00f8delokale og parkering via desktop eller mobilapp.\" \/>\n\t\t<meta property=\"og:type\" content=\"website\" \/>\n\t\t<meta property=\"og:title\" content=\"E-ink Guest Card: Invisible text during check-in?\" \/>\n\t\t<meta property=\"og:description\" content=\"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/mydesk.io\/wp-content\/uploads\/2026\/08\/MyDesk_logo_2024_hvid.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/mydesk.io\/wp-content\/uploads\/2026\/08\/MyDesk_logo_2024_hvid.png\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"E-ink Guest Card: Invisible text during check-in?\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/mydesk.io\/wp-content\/uploads\/2026\/08\/MyDesk_logo_2024_hvid.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mydesk.io\\\/en\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa-product\\\/e-ink-guest-card-en\\\/#listItem\",\"name\":\"E-ink guest card\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa-product\\\/e-ink-guest-card-en\\\/#listItem\",\"position\":2,\"name\":\"E-ink guest card\",\"item\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa-product\\\/e-ink-guest-card-en\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#listItem\",\"name\":\"What should I do if the text on the guest card is invisible during check-in?\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#listItem\",\"position\":3,\"name\":\"What should I do if the text on the guest card is invisible during check-in?\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa-product\\\/e-ink-guest-card-en\\\/#listItem\",\"name\":\"E-ink guest card\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/#organization\",\"name\":\"MyDesk\",\"description\":\"Reserv\\u00e9r skrivebord, m\\u00f8delokale og parkering via desktop eller mobilapp.\",\"url\":\"https:\\\/\\\/mydesk.io\\\/en\\\/\",\"email\":\"mail@mydesk.dk\",\"telephone\":\"+4569160382\",\"foundingDate\":\"2019-01-01\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/mydesk.io\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/MyDesk250.png\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#organizationLogo\",\"width\":250,\"height\":45,\"caption\":\"MyDesk logo\"},\"image\":{\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/mydeskapps\",\"https:\\\/\\\/www.youtube.com\\\/@mydesk7507\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/53390967\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#webpage\",\"url\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/\",\"name\":\"E-ink Guest Card: Invisible text during check-in?\",\"description\":\"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/qa\\\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\\\/#breadcrumblist\"},\"datePublished\":\"2026-05-04T10:16:09+01:00\",\"dateModified\":\"2026-05-21T11:27:34+01:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/mydesk.io\\\/en\\\/\",\"name\":\"MyDesk\",\"description\":\"Reserv\\u00e9r skrivebord, m\\u00f8delokale og parkering via desktop eller mobilapp.\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/mydesk.io\\\/en\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO Pro -->\r\n\t\t<title>E-ink Guest Card: Invisible text during check-in?<\/title>\n\n","aioseo_head_json":{"title":"E-ink Guest Card: Invisible text during check-in?","description":"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.","canonical_url":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/#listItem","position":1,"name":"Home","item":"https:\/\/mydesk.io\/en\/","nextItem":{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/qa-product\/e-ink-guest-card-en\/#listItem","name":"E-ink guest card"}},{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/qa-product\/e-ink-guest-card-en\/#listItem","position":2,"name":"E-ink guest card","item":"https:\/\/mydesk.io\/en\/qa-product\/e-ink-guest-card-en\/","nextItem":{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#listItem","name":"What should I do if the text on the guest card is invisible during check-in?"},"previousItem":{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/#listItem","name":"Home"}},{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#listItem","position":3,"name":"What should I do if the text on the guest card is invisible during check-in?","previousItem":{"@type":"ListItem","@id":"https:\/\/mydesk.io\/en\/qa-product\/e-ink-guest-card-en\/#listItem","name":"E-ink guest card"}}]},{"@type":"Organization","@id":"https:\/\/mydesk.io\/en\/#organization","name":"MyDesk","description":"Reserv\u00e9r skrivebord, m\u00f8delokale og parkering via desktop eller mobilapp.","url":"https:\/\/mydesk.io\/en\/","email":"mail@mydesk.dk","telephone":"+4569160382","foundingDate":"2019-01-01","logo":{"@type":"ImageObject","url":"https:\/\/mydesk.io\/wp-content\/uploads\/2023\/10\/MyDesk250.png","@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#organizationLogo","width":250,"height":45,"caption":"MyDesk logo"},"image":{"@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#organizationLogo"},"sameAs":["https:\/\/www.facebook.com\/mydeskapps","https:\/\/www.youtube.com\/@mydesk7507","https:\/\/www.linkedin.com\/company\/53390967"]},{"@type":"WebPage","@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#webpage","url":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/","name":"E-ink Guest Card: Invisible text during check-in?","description":"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/mydesk.io\/en\/#website"},"breadcrumb":{"@id":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/#breadcrumblist"},"datePublished":"2026-05-04T10:16:09+01:00","dateModified":"2026-05-21T11:27:34+01:00"},{"@type":"WebSite","@id":"https:\/\/mydesk.io\/en\/#website","url":"https:\/\/mydesk.io\/en\/","name":"MyDesk","description":"Reserv\u00e9r skrivebord, m\u00f8delokale og parkering via desktop eller mobilapp.","inLanguage":"en-US","publisher":{"@id":"https:\/\/mydesk.io\/en\/#organization"}}]},"og:locale":"en_US","og:site_name":"MyDesk - Reserv\u00e9r skrivebord, m\u00f8delokale og parkering via desktop eller mobilapp.","og:type":"website","og:title":"E-ink Guest Card: Invisible text during check-in?","og:description":"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.","og:url":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/","og:image":"https:\/\/mydesk.io\/wp-content\/uploads\/2026\/08\/MyDesk_logo_2024_hvid.png","og:image:secure_url":"https:\/\/mydesk.io\/wp-content\/uploads\/2026\/08\/MyDesk_logo_2024_hvid.png","twitter:card":"summary_large_image","twitter:title":"E-ink Guest Card: Invisible text during check-in?","twitter:description":"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.","twitter:image":"https:\/\/mydesk.io\/wp-content\/uploads\/2026\/08\/MyDesk_logo_2024_hvid.png"},"aioseo_meta_data":{"post_id":"44537","title":"E-ink Guest Card: Invisible text during check-in?","description":"Experiencing invisible text on your E-ink guest card at check-in? Learn what to do and how to report an error to MyDesk support.","keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-05-21 11:20:04","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2026-05-04 09:16:09","updated":"2026-05-21 11:20:04","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/mydesk.io\/en\/\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/mydesk.io\/en\/qa-product\/e-ink-guest-card-en\/\" title=\"E-ink guest card\">E-ink guest card<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\tWhat should I do if the text on the guest card is invisible during check-in?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/mydesk.io\/en\/"},{"label":"E-ink guest card","link":"https:\/\/mydesk.io\/en\/qa-product\/e-ink-guest-card-en\/"},{"label":"What should I do if the text on the guest card is invisible during check-in?","link":"https:\/\/mydesk.io\/en\/qa\/what-should-i-do-if-the-text-on-the-guest-card-is-invisible-during-check-in\/"}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/qa_item\/44537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/qa_item"}],"about":[{"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/types\/qa_item"}],"version-history":[{"count":2,"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/qa_item\/44537\/revisions"}],"predecessor-version":[{"id":54375,"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/qa_item\/44537\/revisions\/54375"}],"wp:attachment":[{"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/media?parent=44537"}],"wp:term":[{"taxonomy":"qa_product","embeddable":true,"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/qa_product?post=44537"},{"taxonomy":"qa_tag","embeddable":true,"href":"https:\/\/mydesk.io\/en\/wp-json\/wp\/v2\/qa_tag?post=44537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}