{"id":43292,"date":"2026-04-19T14:57:49","date_gmt":"2026-04-19T13:57:49","guid":{"rendered":"https:\/\/mydesk.io\/security-center\/incident-management\/"},"modified":"2026-09-10T19:24:36","modified_gmt":"2026-09-10T18:24:36","slug":"incident-management","status":"publish","type":"page","link":"https:\/\/mydesk.io\/en\/security-center\/incident-management\/","title":{"rendered":"Incident Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43292\" class=\"elementor elementor-43292 elementor-43018 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bafc083 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"2bafc083\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-526e2000\" data-id=\"526e2000\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b153a568 elementor-widget elementor-widget-html\" data-id=\"b153a568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"sc-breadcrumb\">\n  <div class=\"sc-inner\">\n    <a href=\"\/\">Home ' Home<\/a>\n    <span>'<\/span>\n    <a href=\"https:\/\/mydesk.io\/en\/security-center\/\">Security Center<\/a>\n    <span>'<\/span>\n    <strong>Incident Management<\/strong>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-615e63e0 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"615e63e0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c29d4bc8\" data-id=\"c29d4bc8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf63df9 elementor-widget elementor-widget-html\" data-id=\"4cf63df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"sc-subpage-hero\">\n  <div class=\"sc-subpage-hero-inner\">\n    <div class=\"sc-hero-badge\"><span class=\"sc-dot\"><\/span>Incident Management<\/div>\n    <h1 class=\"sc-subpage-h1\">Fast and structured<br>incident management<\/h1>\n    <p class=\"sc-subpage-desc\">MyDesk has a documented incident response process with clear communication obligations: Early warning within 24 hours, status update within 48 hours and final report.<\/p>\n  <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce23372b elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"ce23372b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73e2b9f4\" data-id=\"73e2b9f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc88824f elementor-widget elementor-widget-html\" data-id=\"fc88824f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"sc-subpage-content\">\n  <div class=\"sc-subpage-content-inner\">\n    <div class=\"sc-content-grid\">\n      <div class=\"sc-content-main\">\n        <h2>Incident Response process<\/h2>\n        <p>MyDesk has a documented incident response procedure that defines roles, responsibilities and communication obligations for security incidents. The procedure is based on the NIST Cybersecurity Framework and is approved by management. <\/p>\n        <h3>Communication obligations<\/h3>\n        <p>In case of security incidents affecting customers, MyDesk commits to the following communication:<\/p>\n        <ul>\n          <li><strong>Early warning:<\/strong> Within 24 hours of knowledge of the incident<\/li>\n          <li><strong>Status update:<\/strong> Within 48 hours after initial notification<\/li>\n          <li><strong>Final report:<\/strong> Typically within one month after the incident has ended<\/li>\n          <li>Continuous updates for long-lasting incidents<\/li>\n          <li>GDPR notification to supervisory authority within 72 hours of data breach<\/li>\n        <\/ul>\n        <h3>Incident classification<\/h3>\n        <p>Incidents are classified by severity (P1-P4), which determines the response time and escalation process. P1 (critical) incidents are handled with immediate response and direct management involvement. <\/p>\n        <h3>Post-incident analysis<\/h3>\n        <p>At the end of an incident, a post-incident analysis (PIR\/post-mortem) is conducted to identify root causes and prevent recurrence. Results are documented and shared with relevant stakeholders. <\/p>\n        <h3>Exercises and tests<\/h3>\n        <p>MyDesk conducts regular tabletop exercises and simulated incident scenarios to test and improve incident response capabilities.<\/p>\n      <\/div>\n      <div>\n        <div class=\"sc-info-box\">\n          <h4>Incident Response<\/h4>\n          <ul>\n            <li>Early warning - Within 24 hours<\/li>\n            <li>Status update - Within 48 hours<\/li>\n            <li>Final report - Within 1 month<\/li>\n            <li>GDPR notification - Within 72 hours<\/li>\n            <li>P1-P4 classification<\/li>\n            <li>Post-incident analysis<\/li>\n            <li>Regular exercises<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ceae7706 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"ceae7706\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31951225\" data-id=\"31951225\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6b17329 elementor-widget elementor-widget-html\" data-id=\"b6b17329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"sc-subpage-highlights\">\n  <div class=\"sc-subpage-highlights-inner\">\n    <div class=\"sc-section-label sc-cyan-text\">Incident management<\/div>\n    <h2 class=\"sc-section-title sc-white\">Structured incident response<\/h2>\n    <div class=\"sc-subpage-highlights-grid\">\n      <div class=\"sc-highlight-card\">\n        <div class=\"sc-highlight-icon sc-hi-orange\">\ud83d\udea8<\/div>\n        <h4>Quick Notification<\/h4>\n        <p>Early warning within 24 hours and status update within 48 hours.<\/p>\n      <\/div>\n      <div class=\"sc-highlight-card\">\n        <div class=\"sc-highlight-icon sc-hi-blue\">\ud83d\udccb<\/div>\n        <h4>Documented Process<\/h4>\n        <p>NIST-based incident response procedure with clear roles and responsibilities.<\/p>\n      <\/div>\n      <div class=\"sc-highlight-card\">\n        <div class=\"sc-highlight-icon sc-hi-green\">\ud83d\udd04<\/div>\n        <h4>Continuous Improvement<\/h4>\n        <p>Post-incident analysis and regular exercises improve capacity.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-75ad4ecc elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"75ad4ecc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0e3d04a7\" data-id=\"0e3d04a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d6bfb87 elementor-widget elementor-widget-html\" data-id=\"4d6bfb87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"sc-subpage-contact\">\n  <div class=\"sc-subpage-contact-inner\">\n    <div>\n      <h2>Do you have any questions?<\/h2>\n      <p>Contact our Security Team directly - we answer security, compliance and documentation questions quickly and accurately.<\/p>\n    <\/div>\n    <div class=\"sc-subpage-contact-actions\">\n      <a href=\"https:\/\/mydesk.io\/security\/kontakt-security-team\/\" class=\"sc-btn-white\">Contact the Security Team \u2192<\/a>\n      <a href=\"https:\/\/mydesk.io\/security\/documentation-center\/\" class=\"sc-btn-outline-white\">View documentation<\/a>\n    <\/div>\n  <\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home &#x2018; Home &#x2018; Security Center &#x2018; Incident Management Incident Management Fast and structuredincident management MyDesk has a documented incident response process with clear communication obligations: Early warning within 24 hours, status update within 48 hours and final report. Incident Response process MyDesk has a documented incident response procedure that defines roles, responsibilities and communication [&#x2026;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":43245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_lovable_managed":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-43292","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Home &#039; Home &#039; Security Center &#039; Incident Management Incident Management Fast and structuredincident management MyDesk has a documented incident response process with clear communication obligations: Early warning within 24 hours, status update within 48 hours and final report. 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