{"id":38000,"date":"2025-08-12T09:42:59","date_gmt":"2025-08-12T08:42:59","guid":{"rendered":"https:\/\/mydesk.io\/return-policy-mydesk-io-business-customers\/"},"modified":"2026-09-10T19:21:18","modified_gmt":"2026-09-10T18:21:18","slug":"return-policy-mydesk-io-business-customers","status":"publish","type":"page","link":"https:\/\/mydesk.io\/en\/return-policy-mydesk-io-business-customers\/","title":{"rendered":"Return policy &#8211; MyDesk.io (business customers)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38000\" class=\"elementor elementor-38000 elementor-32946\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-323bc654 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"323bc654\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-600ee62f\" data-id=\"600ee62f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d57d7e elementor-widget elementor-widget-heading\" data-id=\"4d57d7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return policy - mydesk.io (business customers)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b189138 elementor-widget elementor-widget-text-editor\" data-id=\"2b189138\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"216\" data-end=\"454\"><strong data-start=\"216\" data-end=\"240\">1. scope<\/strong><br data-start=\"240\" data-end=\"243\">This return policy applies to all purchases made by business customers via mydesk.io\/shop. The policy applies exclusively to business transactions and is not covered by consumer law rules on the right of withdrawal. <\/p><p data-start=\"456\" data-end=\"723\"><strong data-start=\"456\" data-end=\"493\">2. Return and exchange options<\/strong><br data-start=\"493\" data-end=\"496\">MyDesk does not offer an automatic right of return or exchange for business purchases unless otherwise agreed in writing prior to purchase. Returns are only accepted by prior agreement with MyDesk and may be subject to a handling fee. <\/p><p data-start=\"725\" data-end=\"804\"><strong data-start=\"725\" data-end=\"752\">3. Requirements for returns<\/strong><br data-start=\"752\" data-end=\"755\">For an agreed return, the following requirements apply:<\/p><ul data-start=\"805\" data-end=\"1101\"><li data-start=\"805\" data-end=\"860\"><p data-start=\"807\" data-end=\"860\">Items must be returned in original, unbroken packaging.<\/p><\/li><li data-start=\"861\" data-end=\"933\"><p data-start=\"863\" data-end=\"933\">Goods must not be used, assembled or otherwise put into use.<\/p><\/li><li data-start=\"934\" data-end=\"1019\"><p data-start=\"936\" data-end=\"1019\">Any user manuals, cables and accessories must be returned with the product.<\/p><\/li><li data-start=\"1020\" data-end=\"1101\"><p data-start=\"1022\" data-end=\"1101\">The Customer shall bear all costs for return, unless otherwise agreed.<\/p><\/li><\/ul><p data-start=\"1103\" data-end=\"1341\"><strong data-start=\"1103\" data-end=\"1125\">4. Errors and defects<\/strong><br data-start=\"1125\" data-end=\"1128\">If an item is defective or delivered with errors, the customer must complain in writing to MyDesk within 5 working days of receipt. MyDesk will then assess whether the item should be repaired, exchanged or credited. <\/p><p data-start=\"1343\" data-end=\"1489\"><strong data-start=\"1343\" data-end=\"1375\">5. Customized goods<\/strong><br data-start=\"1375\" data-end=\"1378\">Goods that are customized, configured or ordered according to customer specifications are not returnable.<\/p><p data-start=\"1491\" data-end=\"1659\"><strong data-start=\"1491\" data-end=\"1509\">6. refund<\/strong><br data-start=\"1509\" data-end=\"1512\">Any refund for agreed returns will be made after MyDesk has received and inspected the item. Any handling fees will be deducted from the refund. <\/p><p data-start=\"1661\" data-end=\"1807\"><strong data-start=\"1661\" data-end=\"1675\">7. Contact<\/strong><br data-start=\"1675\" data-end=\"1678\">All inquiries regarding returns should be directed to:<br data-start=\"1730\" data-end=\"1733\">MyDesk ApS<br data-start=\"1743\" data-end=\"1746\">E-mail: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1754\" data-end=\"1771\">support@mydesk.io<\/a><br data-start=\"1771\" data-end=\"1774\">Phone: 6916 0381<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return policy &#x2013; mydesk.io (business customers) 1. scopeThis return policy applies to all purchases made by business customers via mydesk.io\/shop. The policy applies exclusively to business transactions and is not covered by consumer law rules on the right of withdrawal. 2. Return and exchange optionsMyDesk does not offer an automatic right of return or exchange [&#x2026;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_lovable_managed":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-38000","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Review the MyDesk.io return policy for business customers. 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